FAQs

How long does shipping usually take?

We provide fast international shipping:
• UK & Worldwide Delivery: 1-6
business days after dispatch
• Processing Time: Orders are usually processed within 1-2 busines days

What is your return policy?

Returns are accepted within 14 days of receiving your order, as long as items are:
Unopened
• Unused
• In original packaging
To start a return, please contact us at- Info@truewave.com

What payment methods do you accept?

We accept a wide range of secure payment options, including:
Visa / Mastercard / AMEX
• Apple Pay / Google Pay

What if I receive the wrong or a damaged item?

We apologise for any issues. Please email us with your order number and clear photos, and we'll resolve it promptly.